Smart Move or Not?

It's been a month since my week long battle against Smart Communications to fix my internet connection. Since I lost my internet connection for one week, I am hoping that the one week charge will be deducted off of my bill. I already brought this up to their customer service representatives (through phone, twitter and at one of their wireless centers here in Iloilo) but until now, I haven't got a clue as to what their decision is.

If I'm not entitled to rebate or reversal, they should have informed me right then and there. But as usual, people from Smart Communications chose to ignore one long-time customer's woes. I'm hoping that those new subscribers they lured using their current promo won't go through what I did.

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